St. Regis Resort & Residences, Bal Harbour

Privacy Statement

The Residences at The St. Regis Bal Harbour Resort

Starwood Vacation Ownership, Inc's mission is to consistently exceed our visitors' expectations in terms of the products and services we provide to our business and leisure travelers by creating a customized experience for each visitor. Starwood Vacation Ownership, Inc collects information about our visitors (both offline and online) so that we can provide an experience that is tailored to their preferences. Since the privacy of our visitors is of paramount importance to Starwood Vacation Ownership, Inc, we wish to protect it and maintain the trust of our visitors while collecting the information necessary to do this. Starwood Vacation Ownership is fully committed to providing information about the collection and use of personal information furnished by, or collected from, visitors while using our websites, products and services. We offer visitors the choice to decline (opt out) participation in certain services and promotional benefits provided by Starwood Vacation Ownership, Inc and/or its carefully selected third parties. Below is an explanation of the information we collect, how we use it, and why the use of this information will benefit our visitors' experience.

YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, provides certain privacy rights to individual customers who are California residents. If you are a California resident and have provided personal information to Starwood Vacation Ownership, Inc. or any of its subsidiary companies (together "SVO"), you may request information about our disclosures of certain categories of personal information to third parties, if such disclosures were for the direct marketing purposes of the recipient of that information. Because your privacy is important to us, SVO does not share your personal information with unaffiliated third parties for the third parties' direct marketing purposes, except as stated below. SVO does share customer information among its subsidiary companies for the purpose of marketing the various SVO resorts, vacation products and services, and shares certain information about its vacation ownership interest owners with the external vacation exchange companies (Interval International and/or Resort Condominiums International) that are affiliated with the SVO resorts. If you would like to receive a list of such companies, please submit your request by writing to either of the following addresses:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

Within thirty days of receiving your written request, we will provide you with a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. SVO will respond to these requests only if such requests are submitted to one of the addresses specified above and no more than once per calendar year to any individual customer.

This policy is effective January 1, 2006.



WEBSITES
SECURITY
COOKIES AND INVISIBLE PIXELS
ACCESS TO INDIVIDUAL VISITOR PROFILES
EMAIL
LINKS TO OTHER WEBSITES
DIRECT MAIL / OUTBOUND TELEMARKETING
SWEEPSTAKES / CONTESTS
RESEARCH
PERIODIC REVIEW AND MODIFICATIONS
CONTACT US


WEBSITES
The websites owned or controlled by Starwood Vacation Ownership, Inc may ask for and collect personally identifiable information in order to provide a customized experience. Visitors are given notice of this request and they have the ability to choose the information they wish to share with us. Visitors will be informed about how Starwood Vacation Ownership, Inc may use such information, including whether it will be shared with carefully selected third parties. In most cases, the information a visitor provides is added to our database in order for us to provide personally tailored messages which are delivered online and offline. Please note that we do not control and will not be responsible for the privacy policies of third party websites, including websites owned or controlled by independent franchises or websites not controlled or authorized by us. Third party websites that are accessed through links on our websites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing personal information.

Starwood Vacation Ownership contracts with third-party service providers to deliver services and customer solutions. Service providers, which may change or be added from time to time, are required to keep confidential the information received on behalf of Starwood Vacation Ownership, Inc and may not use it for any purpose other than to carry out the services they are performing for Starwood Vacation Ownership, Inc. Starwood Vacation Ownership, Inc will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Questions or comments about Starwood Vacation Ownership, Inc or about our privacy policy should be directed as follows:

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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SECURITY
We respect our visitors' privacy. Personally identifiable information can be accessed and updated by the visitor during and after the registration process with the assistance of a Starwood Vacation Ownership, Inc customer service representative. Security is provided concerning credit card information, names, addresses, e-mail addresses and any other personal information that visitors may provide within the Reservation and Registered Online Customer portions of our websites. Although "guaranteed security" does not exist either on or off the Internet, we safeguard our visitors' personally identifiable information by using industry standard practices. Currently, our websites utilize a variety of different security measures designed to protect personally identifiable information from unauthorized access by users both inside and outside Starwood Vacation Ownership, Inc, including the use of 56-bit encryption based on a Class 3 Digital Certificate issued by VeriSign® Inc. This allows for utilization of Secure Sockets Layer, which is a method for encrypting data. This protects confidential information - such as credit card numbers, online forms, and financial data - from loss, misuse, interception and hacking. Third party websites that are accessed through links on our websites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing personal information.

Questions or comments about Starwood Vacation Ownership, Inc or about our privacy policy should be directed as follows:

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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COOKIES AND INVISIBLE PIXELS
A cookie is a very small text file that is sent to a visitor's browser from a web server and stored on the visitor's computer hard drive. It assigns the computer a unique identifier. It is essentially the visitor's identification card when s/he returns to the Starwood Vacation Ownership, Inc website. Cookies save visitors time because they help us to provide the visitor a customized experience without having to remind us of his/her preferences each time s/he returns to our web pages. Starwood Vacation Ownership, Inc cookies cannot damage visitor files, nor can they read information from the visitor's hard drive.

Cookies help us provide our visitors with a personalized online experience in the following ways:

  • They remember visitor names and passwords for future visits so log-in is easier and faster
  • They ensure visitors are provided with the appropriate frames and content
  • They ensure visitors obtain the information requested
  • They help us deliver communications that are relevant and targeted to our visitors' interests

Starwood Vacation Ownership cookies do not follow visitors when traveling on the Internet after leaving Starwood Vacation Ownership, Inc websites. We track the usage of our websites in order to modify it according to our visitors' needs. We pay attention to what information is requested and attempt to make it easier to find such information in the future.

If visitors do not want the benefits of these cookies they can set their browser to reject the cookies. Visitors should consult the instructions for their particular browser on how to do this. However, visitors should understand that rejecting cookies might affect their ability to perform certain transactions on our websites and our ability to recognize their browser from one visit to the next.

Starwood Vacation Ownership also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate without personally identifiable information. Starwood Vacation Ownership, Inc may use this information to improve marketing programs and content.

Questions or comments about Starwood Vacation Ownership, Inc or about our privacy policy should be directed as follows:

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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ACCESS TO INDIVIDUAL VISITOR PROFILES
Within particular processes, such as the reservations process, we may provide a profile section. Filling in this information makes it easier for visitors to conduct certain transactions, including making reservations online. We respect our visitors' privacy and maintain their profile information on a secure server. Personally identifiable information can be accessed and updated by the visitor with the assistance of a Starwood Vacation Ownership, Inc customer service representative. Starwood Vacation Ownership, Inc will not use our visitor's confidential information for purposes which are not disclosed to or authorized by the visitor. Visitors have the opportunity to review the information they provide and update it at any time.

Occasionally, information that a visitor requests to be removed will be retained in certain files in order to properly resolve disputes or to troubleshoot problems. In addition, information is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems. Therefore, visitors should not expect that all of their personally identifiable information will be completely removed from our databases in response to their requests.

Data collected by Starwood Vacation Ownership, Inc is an asset. It is possible that Starwood Vacation Ownership, Inc, its subsidiaries, affiliates, joint venture companies, or any combination of the foregoing, could merge with or be acquired by another legal entity. In such event, visitors should expect that Starwood Vacation Ownership, Inc may share some or all of the data collected from its visitors with such other entity; provided, that such other entity will be notified of the practices which apply to personally identifiable information under Starwood Vacation Ownership, Inc's applicable privacy policy.

Questions or comments about Starwood Vacation Ownership, Inc or about our privacy policy should be directed as follows:

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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EMAIL
From time to time, Starwood Vacation Ownership, Inc asks visitors for their email address in order to provide relevant information such as reservation confirmations and offers. Email addresses may be joined with other information provided at our website and may also be augmented with other data sources. By providing their email address to us, visitors may receive email. Visitors will always have the ability to accept or decline email communications from Starwood Vacation Ownership, Inc.

Email communication is sent only to people who have consented to receive email from Starwood Vacation Ownership, Inc or by our carefully selected third parties. At the time of email capture, Starwood Vacation Ownership, Inc will advise the visitor that we will use the email address for service and product information, as well as marketing and promotional communications. At any time a visitor may opt-out of receiving email communication by following the directions posted in every email, or by following the directions at Starwood Vacation Ownership, Inc's website or by contacting a Starwood Vacation Ownership, Inc customer service representative to opt out of email communication.

Visitors may receive periodic offers and information from Starwood Vacation Ownership, Inc about our products and services, as well as offers and information from Starwood Vacation Ownership, Inc's carefully selected marketing partners. Visitors may also receive offers and information directly from these selected third parties. Visitors who do not want to receive marketing information from Starwood Vacation Ownership, Inc and/or these third parties in the future, have the option to contact us in order to decline such communication.

Starwood Vacation Ownership guests can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

Once a visitor has opted out, they can choose to opt-in again by changing their profile online or by contacting us in any of the above ways.

In cases when a visitor voluntarily provides personal information in response to an email (a survey or purchase form, for example, Starwood Vacation Ownership, Inc (or a third party engaged by Starwood Vacation Ownership, Inc) will inform the visitor how this information will be used. For example, information may be used so visitors can receive the goods, services or information that was requested. Starwood Vacation Ownership, Inc may also use this information in aggregate form to get a better understanding of the type of individuals responding to specific offers.

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LINKS TO OTHER WEBSITES
In order to anticipate your needs, Starwood Vacation Ownership, Inc ("SVO") provides links to other web sites for your convenience and information. SVO is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while SVO will protect your information on SVO owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent owners' associations, vendors, service providers or travel providers that may have a business relationship with SVO, or web sites not controlled or authorized by SVO. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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DIRECT MAIL / OUTBOUND TELEMARKETING
As part of the service that Starwood Vacation Ownership, Inc provides its visitors, Starwood Vacation Ownership, Inc may mail or call its visitors to inform them of enhancements, changes in offerings, special events, or other relevant information responsive to the visitors' interests. Visitors who supply Starwood Vacation Ownership, Inc with their postal address or telephone number may receive periodic mailings or phone calls from us with information on new Starwood Vacation Ownership, Inc products and services or upcoming Starwood Vacation Ownership, Inc special offers/events. They may also receive mailings/calls from our carefully selected third parties.

Starwood Vacation Ownership offers our visitors the option to decline these communications and we comply with all "Do Not Call" legislation. Visitors may contact us to opt-out of such communications as follows:

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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SWEEPSTAKES / CONTESTS
Sometimes Starwood Vacation Ownership, Inc runs sweepstakes and contests. We ask people who participate to give us their contact information (like their email address). If a visitor participates in a sweepstakes or contest, his/her contact information may be used to reach him/her in connection with the sweepstakes or contest, and for other promotional, marketing and business purposes.

All Starwood Vacation Ownership, Inc sweepstakes/contests entry forms will provide a way for participants to opt-out of any communication from the sweepstake's/contest's manager that is not related to awarding prizes for the sweepstake/contest. Entry forms will further provide contestants with a choice whether to receive email marketing materials from our carefully selected third parties. When a visitor enters a Starwood Vacation Ownership, Inc sweepstakes/contest, the information the visitor provides is not shared with any third party, unless the visitor agrees to such by checking the opt-in box on the sweepstakes/contest entry form. By accepting the prize, the winner agrees that Starwood Vacation Ownership, Inc (and those acting under its authority) may use the winner's name, picture/portrait, likeness and/or voice for advertising and other promotional purposes without further consideration, unless prohibited by law.

Questions or comments about Starwood Vacation Ownership, Inc or about our privacy policy should be directed as follows:

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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RESEARCH
From time to time Starwood Vacation Ownership, Inc may perform research (online and offline) via surveys. All survey responses are voluntary, and the information collected will only be used for research and reporting purposes, to help Starwood Vacation Ownership, Inc to better serve its visitors by learning more about their needs. The survey responses may also be used to determine the effectiveness of our websites, various types of communications, advertising campaigns, and/or promotional activities.

If a visitor participates in a survey, the information given by the visitor will be used along with that of other study participants (for example, Starwood Vacation Ownership, Inc might report that 50% of a survey's respondents are women). Starwood Vacation Ownership, Inc may share anonymous individual and aggregate data for research and analysis purposes.

Starwood Vacation Ownership may also contact participants through e-mail for other purposes if given permission to do so. For example, if participants indicate in the survey that they wish to join a Starwood Vacation Ownership, Inc online research panel. When a participant submits a survey, the e-mail address and the response to the "future contact" question described above, are automatically stored in a database that is intentionally separated from the participant's survey responses. Therefore, the participant's e-mail address is not tied back to the survey responses. Starwood Vacation Ownership, Inc will not share with third parties the personally identifiable information provided by a survey participant in response to survey questions. For all other purposes, only aggregate data that is devoid of all personally identifiable information will be used.

In the course of providing surveys to visitors, a cookie may be placed on their browser in order to control the research process, primarily to stop people from being asked to take the same survey twice - or being allowed to take the same survey twice. In addition, the types of advertising visitors view in emails received or on websites during the course of their web surfing, may be connected to the visitor's anonymous survey responses.

Participation in Starwood Vacation Ownership, Inc's surveys is voluntary. Participants who do not wish to receive email communications from Starwood Vacation Ownership, Inc may opt out of the receipt of such communication by notifying us as provided below.

Questions or comments about Starwood Vacation Ownership, Inc or about our privacy policy should be directed as follows:

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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PERIODIC REVIEW AND MODIFICATIONS
The effective date of this privacy policy is January 1, 2006. Starwood Vacation Ownership, Inc recommends that visitors review this Privacy Statement periodically, as Starwood Vacation Ownership, Inc may revise it from time to time.

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CONTACT US
Starwood Vacation Ownership, Inc provides all visitors with the option to contact us with any further questions or concerns.

You can contact us these ways:

By email: privacyoffice@starwoodvo.com
By writing to us at:
Starwood Vacation Ownership, Inc
Attention: Privacy Office
9002 San Marco Court
Orlando, Florida 32819-6353

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